Brent Kobayashi
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Utilization KPI
Categories: Project ManagementUtilization is typically a “key performance indicator” for agencies (and other service type businesses) as “billable utilization” is how we are largely paid. We post weekly to the KZ General channel Caution: KPIs are great for understanding what’s happening in a business. AND, over-emphasis on numbers without meaning can skew decision making, especially in the…
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How to communicate internally
Categories: Human ResourcesCommunication Policy How We Communicate Day-to-Day Communication: We are a small and busy team navigating remote work in a post-pandemic world. Effective, clear, and uplifting communication is everything to us… so we focus on: We know that remote work has its benefits and its challenges, including the feeling of being “always on” during video meetings.…
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How to do a Pacing Report in teamwork
Categories: Project ManagementTags: Pacing ReportUnfortunately this does not show any task lists that do NOT have time tracked against it.
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Client Roadmaps
Categories: SalesTags: RoadmapWhy: Overall, the theory is that Roadmaps could be a key pillar in KZ being more effective with clients, which then in turn creates greater client value, trust, engagement, permission, happiness, and retention. Roadmaps are essentially a list of items that we could possibly do for a client geared to generate forward momentum for the…
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Using the Teamwork Chrome Extension to Create a Teamwork Task
Categories: Project ManagementOverview Use the Teamwork Chrome extension to add teamwork tasks from another website such as WHMCS or the How Hub. One useful feature is creating a URL link in the Teamwork task back to the originating ticket or page. Installation & General use of the Teamwork Chrome Extension For a general overview of installing and…